Everything You Need to Know

In line with the Tenant Fees Act 2019, Hindhead Property does not charge any upfront fees to tenants aside from permitted payments. These include:

• Holding deposit – capped at one week’s rent
• Tenancy deposit – capped at five weeks’ rent (or six weeks if the annual rent exceeds £50,000)
• Rent – as agreed in the tenancy
• Default fees – for late rent (3% above the Bank of England base rate after 14 days), lost keys or security devices
• Changes to the tenancy – £50 (or reasonable costs if higher), e.g. name changes or early termination if requested by the tenant

We are proud members of The Property Ombudsman and Propertymark Client Money Protection.

Your tenancy agreement sets out the responsibilities of landlords and tenants clearly so everyone knows what they are responsible for.

In short:

Landlord Responsibilities:

• Repairs to structure and exterior (roof, walls, gutters, drains, foundations)
• Maintaining water, gas, electricity, and sanitation systems
• Heating and hot water system maintenance

Tenant Responsibilities:

The landlord is not responsible for damage caused by negligence or failure to keep the property in a tenant-like manner. Tenants must take care of everyday small tasks.
What Is “Tenant-Like Manner”?

The phrase comes from the 1953 court case Warren v Keen, where Lord Denning explained tenants must do the small jobs a reasonable tenant would do, and avoid damage through negligence.

“…do the little jobs around the place which a reasonable tenant would do… not damage the house wilfully or negligently.”

Simply put, tenants should keep the property safe and tidy by doing small maintenance tasks themselves.

Tenant-Like Manner Checklist

If you owned the home, would you hire a contractor to fix this? If not, it's probably your responsibility. Here’s a quick checklist:
Inside the Property:

• Change lightbulbs
• Replace smoke detector batteries
  
• Re-pressurise the boiler (if instructed)
• Bleed radiators
  
• Unblock sinks and toilets
• Keep the property clean and ventilated
  
• Manage minor pests (ants, wasps)

Outside the Property:

• Keep grass cut and tidy
• Sweep leaves and garden debris
  
• Maintain patios and decking (jet wash, clean seasonally)
• Treat and maintain timber decking
  
• Trim shrubs and trees as needed
• Report and prevent invasive plants like Japanese knotweed, bamboo, buddleia

If you’re unsure, please contact your letting agent or landlord for advice.

We want to make your renting experience as clear and straightforward as possible. All of our referencing, tenancy agreements, and tenant-related services are provided through Rightmove, giving you peace of mind with a trusted and secure platform. You can find helpful guides and support on their Rightmove Tenant Information Page.

To view a copy of our Rightmove Assured Shorthold Tenancy Agreement, please click HERE.

To view a copy of our Propertymark Assured Shorthold Tenancy Agreement, please click HERE.

To view a copy of our Company Let NRLA Agreement, please click HERE.

Welcome to the Property File App! Your all-in-one online hub for staying in the know about your rental property. Easily manage your tenancy 24/7, report maintenance concerns, access crucial documents, and stay in the loop with scheduled appointments.

Need more details? Chat with one of our team members or dive into the world of convenience by downloading the Property File App now from your app store. Your rental experience, simplified. 

Emergencies are like uninvited guests – they demand immediate attention for the safety of the tenants or the property.

Think of it as a superhero call-to-action. Ring our office hotline or hit dial the numbers below if it's after-hours superhero time! Behold, the Emergency Avengers' Checklist:

1. Smell gas? Channel your inner superhero and contact National Grid pronto!
2. Power cuts causing chaos? Dial up Western Power – they're the power rangers of electricity.
3. Flooding frenzy? Shut off the water at the stopcock, stat!
4. Toilet troubles? If you've got a backup throne, contact us the next day on the maintenance hotline.
5. Windows or doors acting like rebels? If you're locked out, unleash the locksmith – your superhero of security. Just remember, it's on your dime, and bring extra keys for the office.

For maintenance SOS, send a bat-signal... or just an email to enquiries@hindheadproperty.com, or dial 01752 875075.

Be a hero and attach photos or videos of the issue – it's like giving your superhero team a heads-up for a speedy response!

Office Hours:

📆 Monday – Friday: 9am – 5pm
📆 Saturday: By Appointment Only
📆 Sunday: Also By Appointment Only

But, hold onto your capes! If you face an emergency beyond these hours, call our emergency contacts below. We want to be there for you but even superheroes need to catch some Z's sometimes!

Call Out Charges

A word of wisdom on call-out charges: If you summon a contractor for an emergency, the bill is on you( If the fault is caused by something you have done/caused!). They work under your command like trusty sidekicks. Check with your chosen contractor about their fees, as these superhero sidekicks may have different rates depending on the day.